Key Responsibilities

1. Operational Leadership
• Oversee the daily operations of the hotel, ensuring that all departments, including front office, housekeeping, food & beverage, and maintenance, meet or exceed established standards.
• Develop and implement operational policies and procedures to ensure consistency and efficiency across all hotel functions.
• Monitor daily operations to ensure guest satisfaction, operational efficiency, and adherence to hotel policies and standards.
• Resolve any operational issues or challenges, working closely with department heads to ensure smooth operations.
2. Financial Management
• Develop and manage the hotel’s budget, ensuring financial goals are met and profitability is maximized.
• Monitor financial performance, including revenue, expenses, and profitability, and implement strategies to improve financial results.
• Review financial reports, including daily revenue reports, monthly profit and loss statements, and budget variances, to track performance and identify areas for improvement.
• Work with the sales and marketing team to develop and execute strategies for increasing occupancy, average daily rate (ADR), and overall revenue.
3. Staff Management and Development
• Lead, train, and mentor the hotel management team, ensuring they have the skills and support needed to perform their duties effectively.
• Oversee recruitment, hiring, and training of hotel staff, ensuring that all employees are well-equipped to deliver exceptional service.
• Conduct regular performance evaluations, providing feedback and coaching to employees to promote growth and development.
• Foster a positive and inclusive work environment that encourages teamwork, collaboration, and continuous improvement.
4. Guest Experience Management
• Ensure that all guest interactions are handled with the highest level of professionalism and courtesy, with a focus on delivering an exceptional guest experience.
• Monitor guest feedback through surveys, reviews, and direct interactions, using insights to improve service quality and guest satisfaction.
• Address and resolve guest complaints and issues promptly, ensuring a positive outcome and maintaining the hotel’s reputation.
• Ensure that all guest rooms, public areas, and amenities are clean, well-maintained, and meet guest expectations.
5. Strategic Planning and Development
• Work with ownership and senior management to develop and execute the hotel’s strategic plan, aligning with overall business goals and market opportunities.
• Identify new business opportunities, including partnerships, special events, and other revenue-generating initiatives, to drive growth.
• Stay informed about industry trends, competitive landscape, and market conditions, adjusting strategies as needed to maintain the hotel’s competitive edge.
• Oversee capital improvement projects and property upgrades, ensuring they are completed on time, within budget, and to the required standards.
6. Compliance and Risk Management
• Ensure compliance with all local, state, and federal regulations, including health and safety standards, labor laws, and industry best practices.
• Implement and enforce hotel policies and procedures to ensure the safety and security of guests, employees, and property.
• Conduct regular inspections of the property, identifying and addressing potential risks, maintenance issues, and safety concerns.
• Maintain accurate records of all hotel operations, including financial performance, guest satisfaction, and employee performance.

Other duties as assigned to meet the needs of the property. 

Qualifications:

• Bachelor’s degree in hospitality management, business administration, or a related field; equivalent experience may be considered.
• Proven experience in hotel management or a similar leadership role, with a strong background in operations, financial management, and guest services.
• Exceptional leadership and team management skills, with the ability to motivate and inspire a diverse team.
• Strong financial acumen and experience in budgeting, forecasting, and financial analysis.
• Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service.
• Strategic thinking and problem-solving abilities, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in hotel management software, financial reporting systems, and Microsoft Office Suite. 

Working Conditions:

• Flexible working hours, including weekends, holidays, and on-call availability for emergencies.
• May require long periods of standing, walking, and interaction with guests and staff.
• Ability to work under pressure and handle challenging situations with professionalism and poise. 

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Employee discounts on hotel stays and services.
• Opportunities for career advancement and professional development.

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Crossroads Hospitality, LLC and its affiliates are Equal Opportunity/Affirmative Action Employers, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.

The Breakfast Attendant is responsible for preparing, setting up, and maintaining the breakfast area to ensure guests have a pleasant and satisfying start to their day. This role involves interacting with guests, keeping the breakfast area clean and well-stocked, and ensuring all food items meet the hotel’s quality standards.

Key Responsibilities

1.Breakfast Setup and Maintenance

o   Prepare and set up the breakfast area before service begins, ensuring all food items, beverages, and supplies are available.

o   Monitor the breakfast area throughout service, replenishing food and beverages as needed.

o   Ensure all food items are presented attractively and meet the hotel’s quality standards.

o   Clean and sanitize tables, chairs, and counters during and after service to maintain a neat and hygienic environment. 

2.Guest Interaction

o   Greet guests warmly as they enter the breakfast area, offering assistance with seating and any special requests.

o   Respond to guest inquiries and requests in a courteous and prompt manner, providing excellent customer service.

o   Assist guests with food selection, offering information on menu items and ingredients as needed. 

3.Food Safety and Quality Control

o   Follow all food safety and sanitation guidelines, including proper handling and storage of food items.

o   Monitor food temperatures and replenish hot and cold items to ensure they are served at the appropriate temperatures.

o   Report any food quality issues or supply shortages to the Food and Beverage Manager immediately. 

4.Inventory and Supplies

o   Keep track of breakfast inventory and inform the Manager of any items that need to be reordered.

o   Ensure that the breakfast area is stocked with all necessary supplies, including utensils, napkins, and condiments.

o   Assist with the ordering and restocking of food and beverage items as needed. 

5.General Duties

o   Assist with the setup and breakdown of the breakfast area, including moving furniture and equipment as required.

o   Work closely with other team members to ensure smooth and efficient operations.

o   Adhere to the hotel's standards for cleanliness, guest service, and operational efficiency.

Other duties as assigned to meet the needs of the property.

Qualifications:

·       High school diploma or equivalent.

·       Previous experience in food service or hospitality is preferred.

·       Strong attention to detail and commitment to food safety and sanitation standards.

·       Excellent communication and customer service skills.

·       Ability to work independently and efficiently in a fast-paced environment.

·       Physical ability to lift and move objects (up to 25 lbs.) and stand for extended periods. 

Working Conditions:

·       Early morning shifts required, including weekends and holidays.

·       Physical stamina required for lifting, bending, and standing for long periods. 

Benefits:

·       Competitive salary.

·       Employee discounts on hotel stays.

·       Opportunities for career growth within the hotel. 

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

 Crossroads Hospitality, LLC and its affiliates are Equal Opportunity/Affirmative Action Employers, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.

The Housekeeping Room Attendant is responsible for maintaining the cleanliness, orderliness, and appearance of guest rooms and public areas within the hotel. The Housekeeping Room Attendant ensures that all rooms are clean, stocked with necessary supplies, and ready for guests upon arrival. 

Key Responsibilities 

1. Cleaning and Maintenance

o   Clean and service assigned guest rooms in a timely and thorough manner, following hotel standards and guidelines.

o   Make beds, change linens, vacuum/sweep/mop floors, dust, and polish furniture.

o   Clean and sanitize bathrooms, replenish towels, and other bathroom supplies.

o   Empty trash bins and ensure rooms are free of any debris.

o   Inspect rooms for maintenance issues and report any necessary repairs

2. Stocking and Supplies:

o   Replenish guest room amenities such as soap, shampoo, lotion, towels, and other necessary items.

o   Ensure that housekeeping carts are fully stocked and organized at the start and end of each shift.

o   Monitor and control the use of cleaning supplies to prevent waste.

3. Guest Interaction:

o   Respond to guest requests for additional amenities or services in a courteous and prompt manner.

o   Report any lost and found items to the housekeeping supervisor immediately.

o   Maintain a friendly and professional demeanor when interacting with guests.

4. Safety and Security:

o   Follow all safety procedures and guidelines, including proper handling of cleaning chemicals.

o   Ensure that guest room doors are securely locked after cleaning.

o   Report any suspicious activity or security concerns to hotel management.

5. General Duties:

o   Assist with cleaning of public areas as needed.

o   Work closely with other team members to ensure smooth and efficient operations.

o   Adhere to the hotel's standards for cleanliness, guest service, and operational efficiency.

Other duties as assigned to meet the needs of the property.

Qualifications:

·       High school diploma or equivalent.

·       Previous housekeeping experience in a hotel or similar environment is preferred.

·       Ability to work independently and efficiently in a fast-paced environment.

·       Strong attention to detail and a commitment to high standards of cleanliness.

·       Good communication skills and a customer service-oriented attitude.

·       Ability to lift and move heavy objects (up to 50 lbs.) and stand for extended periods. 

Working Conditions:

·       Flexible working hours, including weekends and holidays.

·       Physical stamina is required for lifting, bending, and long periods of standing. 

Benefits:

·       Competitive salary and potential for tips.

·       Employee discounts on hotel stays.

·       Opportunities for career growth within the hotel.

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Crossroads Hospitality, LLC is an Equal Opportunity/Affirmative Action Employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.